Shipping policy

Questions about delivery or file access? Please contact us directly at contact@thefacelessloft.com or use our contact form directly.

All ebooks, guides, workbooks, and other digital products purchased from our store are delivered electronically and are not shipped as physical goods.

Upon successful completion of your purchase, your ebook will be available immediately. Access may be provided through an on-screen download link, a confirmation email, or both, depending on the product setup and platform functionality.

Customers are responsible for providing a valid email address at checkout and for checking all relevant inbox folders, including spam or junk, if the delivery email is not seen right away.

While digital delivery is generally instant, occasional delays may occur due to payment verification, internet connectivity, or email service provider issues. If you do not receive access to your ebook within a reasonable period after purchase, please contact us directly so we can help resolve the issue.

No physical shipment will be sent for any ebook or digital download purchase.